RETURNS & REFUND POLICY

Return Period

Eligible returns may be requested within:
14 days after delivery

Return Conditions

Returned products must:

• Be unused
• Be unworn
• Include original packaging
• Include accessories
• Show no signs of damage

Silverelle reserves inspection rights.

Non-Returnable Products

The following are non-returnable:

• Personalized jewelry
• Engraved products
• Custom-made items
• Made-to-order products
• Customer-specific modifications
• Hygiene-sensitive items where applicable

Products manufactured according to customer specifications or clearly personalized items cannot be returned, refunded, or exchanged.

Return Shipping

Return Address:
Yurtiçi Kargo — Merkez / Kastamonu
Customers are responsible for return costs unless mandatory laws require otherwise.

Refund Decisions

Silverelle reserves the right to:

• Approve refunds
• Partially refund damaged returns
• Reject incomplete returns

Refund processing times may vary.