Shipping Policy
Plain-language terms designed to make shopping with Silverelle clear and transparent.
Silverelle ships jewelry to supported international destinations. Available destinations, the applicable method and the shipping total are calculated during checkout.
Customer care: info@silverelle.com
Order, shipping and return support: order@silverelle.com
Website: silverelle.com
Seller identity, invoicing and any registration details applicable to a completed purchase are provided on the order confirmation and/or invoice issued for that order.
Country-based shipping prices
Shipping rates can vary by destination country. Silverelle may calculate the charge using billable desi / volumetric weight, minimum billable desi, rounding rules, base fees and country-specific free-shipping thresholds. The amount shown in checkout for the selected country is the current applicable shipping charge for that order.
What is desi?
Desi is a logistics measurement used to price a parcel according to its chargeable size/weight. A country can have its own price per desi. The billable desi can therefore increase when an order contains more or larger items even if the physical weight is relatively low.
Dispatch and delivery estimates
Product availability and preparation time can differ by item. An estimated delivery/dispatch range may be shown on the site or during checkout. Estimates can change due to carrier capacity, customs procedures, local holidays, severe weather, remote-area delivery or other circumstances outside reasonable control.
Tracking
Where the selected shipping service includes tracking, tracking details are sent or made available after dispatch. Tracking events are provided by the carrier and may take time to appear after collection.
Customs, duties and import taxes
International orders can be subject to import VAT, customs duties, brokerage or local handling charges imposed by the destination. Unless the checkout expressly states that these charges are included, they are the recipient’s responsibility. Customs procedures may delay delivery.
Address accuracy
Please provide a complete address, postcode, recipient name, email and any telephone information requested for delivery. Additional costs caused by an incorrect or incomplete address, refusal of customs charges, or an unclaimed shipment may be deducted from a refund where permitted by law and where those costs were actually incurred.
Lost or damaged parcels
If a tracked parcel appears lost or arrives visibly damaged, contact order@silverelle.com promptly with the order number and, for damage, photographs of the packaging and item. We will work with the carrier and apply the remedies required by applicable consumer law.