SILVERELLE CUSTOMER CARE

Agreements & Policies

Clear information about purchasing, delivery, returns, privacy and using Silverelle.

Last updated: 1 October 2026

We want every Silverelle purchase to feel clear before, during and after checkout. This page brings together the terms and policies that apply when you browse our website, place an order or contact our customer-care team.

01 · WEBSITE & SALESTerms & ConditionsRules for using Silverelle, placing orders, pricing, availability and customer responsibilities. 02 · BEFORE YOU ORDERPre-Contract InformationThe key information we provide before an online purchase is completed. 03 · ONLINE PURCHASEDistance Sales AgreementHow a distance sale is formed, fulfilled, cancelled and supported. 04 · DELIVERYShipping PolicyCountry-based shipping, desi calculation, tracking, customs and delivery expectations. 05 · AFTER DELIVERYReturns & RefundsWithdrawal, return conditions, defective items and refund handling. 06 · PERSONAL DATAPrivacy PolicyWhat personal information we process, why we use it and the rights available to you. 07 · WEBSITE TECHNOLOGYCookie PolicyEssential cookies, optional analytics and how consent choices work. 08 · CHECKOUTPayment & SecurityPayment methods, transaction security and fraud-prevention practices.

Silverelle

Customer care: info@silverelle.com
Order, shipping and return support: order@silverelle.com
Website: silverelle.com

Seller identity, invoicing and any registration details applicable to a completed purchase are provided on the order confirmation and/or invoice issued for that order.

Mandatory consumer rights come first.

Nothing in these policies is intended to remove or reduce rights that cannot legally be excluded under the consumer law applicable to your purchase. If a mandatory local rule gives you stronger protection, that rule prevails.