Terms & Conditions

These Terms & Conditions govern your use of silverelle.com and purchases made from Silverelle. By placing an order, you confirm that you have had an opportunity to read the product information, price, delivery information and the policies linked from checkout.

1. About the store

Silverelle offers jewelry and related products through silverelle.com. Product pages describe the material, finish, dimensions, stones, availability and other characteristics known to us. Photographs are prepared to represent products accurately, but screen settings, lighting and handcrafted details can cause reasonable visual variation.

2. Eligibility and account information

You must provide accurate, current and complete information when ordering or creating an account. You are responsible for keeping account credentials secure and for activity carried out through your account.

3. Prices, currency and taxes

Prices are shown in the currency displayed on the website. The order summary shown before payment is the controlling total for the order, subject to obvious technical or pricing errors. Delivery charges are calculated separately where applicable. Import taxes, customs duties or local handling charges may be imposed by the destination country and are the customer’s responsibility unless checkout expressly states otherwise.

4. Order formation

Adding an item to the bag does not reserve stock. An order is submitted when checkout is completed. An automated acknowledgement confirms that we received the order; acceptance occurs when we confirm the order for fulfilment or dispatch, subject to applicable consumer law. We may cancel an order before fulfilment if stock is unavailable, payment is not completed, fraud checks fail or a material pricing/technical error occurred. Any amount already collected for a cancelled order will be returned through the applicable payment method.

5. Product availability and handmade characteristics

Some pieces may be made or prepared to order. Natural stones, handcrafted details and finishing may show small variations that are part of the product’s character. Sterling silver can naturally tarnish when exposed to air, moisture, cosmetics or chemicals; normal tarnish alone is not necessarily a manufacturing defect and can generally be managed with appropriate care.

6. Payment

Available payment methods are shown at checkout. Where card payment is offered, payment information may be handled by a specialist payment provider. Bank-transfer orders are not considered paid until funds are received and matched to the order.

7. Delivery

Delivery destinations, charges and estimates are shown at checkout. International delivery may be affected by customs, carrier operations, weather, local holidays or incorrect address information. Please review our Shipping Policy.

8. Returns, withdrawal and defects

Return and withdrawal rights are explained in our Returns & Refunds Policy. Statutory rights for defective, damaged or incorrectly supplied goods remain unaffected.

9. Intellectual property

Silverelle branding, product photography, original text, graphics and site design are protected by applicable intellectual-property laws. They may not be copied, republished or commercially exploited without permission except where the law allows.

10. Website availability

We may update or temporarily suspend parts of the website for security, maintenance, inventory, legal or operational reasons. We do not guarantee that every feature will be continuously available.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, Silverelle is not responsible for indirect losses that were not reasonably foreseeable when the contract was formed, or for delays caused by events outside reasonable control.

12. Changes to these terms

We may update these terms for future use of the website and future orders. The version applicable to an order is the version made available when that order is placed, unless a mandatory rule requires otherwise.

13. Contact

Questions about these terms can be sent to info@silverelle.com. Questions about an existing order should be sent to order@silverelle.com.