Pre-Contract Information
Plain-language terms designed to make shopping with Silverelle clear and transparent.
This page summarises the information a customer should review before completing an online purchase from Silverelle. The product page and checkout form part of this information.
Customer care: info@silverelle.com
Order, shipping and return support: order@silverelle.com
Website: silverelle.com
Seller identity, invoicing and any registration details applicable to a completed purchase are provided on the order confirmation and/or invoice issued for that order.
1. Main characteristics of the goods
The product page identifies the item, material and finish, price, images, SKU where applicable, availability and relevant product characteristics. For jewelry, dimensions, stone information and product-specific notes are displayed where available.
2. Total price
The item price and any applicable discount are shown before checkout. Delivery is calculated according to the destination and the active Silverelle shipping tariff. The final order summary displays the amount payable before the customer confirms the order.
3. Delivery charges and country-based desi pricing
International shipping may be priced by destination country and billable desi/volumetric weight. The applicable shipping charge is calculated at checkout from the order and destination. Customs duties, import VAT or destination-country fees are not included unless expressly shown as included.
4. Payment
Available payment methods appear at checkout. The customer must provide correct billing and payment information. A bank-transfer order may remain pending until payment is received.
5. Delivery and fulfilment
Estimated dispatch and/or delivery information is shown on the site or at checkout. Estimates are not guarantees where delays are caused by customs, carriers, public holidays, exceptional demand or events outside reasonable control.
6. Right of withdrawal and returns
Where a statutory or contractual right of withdrawal applies, the customer may notify Silverelle within the applicable period. Silverelle’s standard policy provides a 14-day return/withdrawal window for eligible online purchases, subject to the conditions and lawful exceptions described in the Returns & Refunds Policy.
7. Complaints and support
General questions may be sent to info@silverelle.com. Order, shipping, return and refund questions may be sent to order@silverelle.com or through the contact form.
8. Contract records
Order details are stored in Silverelle’s order system and may be available through the customer account where that functionality is used. Customers should also retain their confirmation email and invoice.