Distance Sales Agreement

This Distance Sales Agreement applies to an order concluded remotely through silverelle.com between Silverelle as seller and the customer identified in the order as buyer/consumer.

1. Parties and order-specific information

The customer’s name, billing/delivery information, selected products, quantities, prices, shipping charge, payment method and total amount are those displayed and accepted at checkout and recorded in the order confirmation. These order-specific details form part of this agreement.

2. Subject

The agreement covers the online sale and delivery of the products selected by the customer and the parties’ rights and obligations in connection with that sale.

3. Formation of the contract

The customer reviews the order summary and submits the order electronically. Silverelle records the order and provides confirmation. Where applicable law distinguishes an acknowledgement from final acceptance, the contract becomes binding when Silverelle accepts the order for fulfilment or dispatch.

4. Price and payment

The payable amount is the total displayed at checkout, including the delivery charge shown there. Import duties or destination taxes may be payable separately unless checkout states that they are included. Payment must be made using one of the methods offered during checkout.

5. Delivery

Silverelle dispatches accepted orders to supported destinations using the selected/available shipping method. Delivery estimates are indicative unless a specific guaranteed service is expressly stated. The customer is responsible for providing a complete and deliverable address.

6. Withdrawal

For eligible online purchases, Silverelle provides a 14-day withdrawal/return period from delivery, without requiring a reason, where such a right applies. A clear statement by email or the contact form is sufficient to notify us. Personalised or made-to-order goods may be excluded where applicable law permits. This exclusion does not affect rights relating to defective or incorrectly supplied goods.

7. Return of goods

After notifying withdrawal, eligible products should be returned without undue delay and in any event within the period required by applicable law. Customers may inspect an item as reasonably necessary to establish its nature and characteristics, but may be responsible for diminished value caused by handling beyond that.

8. Return costs

Unless Silverelle agrees otherwise or mandatory law requires the seller to bear the cost, direct return shipping costs for a change-of-mind return are borne by the customer. Return costs for a confirmed defective, damaged or incorrectly supplied item are handled in accordance with applicable law and the Returns & Refunds Policy.

9. Refunds

Approved refunds are made using the original payment method where reasonably possible. Silverelle may wait until returned goods are received or evidence of return is provided where applicable law permits. Bank-processing times are outside Silverelle’s control.

10. Mandatory rights and disputes

This agreement does not restrict mandatory consumer protections that apply to the transaction. Customers should first contact Silverelle so that a concern can be resolved directly. Any rights to use a competent consumer authority, court or alternative dispute-resolution body remain unaffected.