Customer Care
Everything you may need before and after an order, in one clear place.
Use this page as the starting point for practical help. Each section below takes you to the page that contains the complete information rather than a shortened footer note.
Talk to Silverelle
General and product questions, order support, shipping, returns and partnership enquiries.
Contact customer care →Quick answers
Common questions about 925 sterling silver, delivery, customs, returns, order changes, payment and jewelry care.
Read the FAQ →Shipping & delivery
How destination-based desi rates, delivery estimates, tracking and customs work.
Shipping Policy →Returns & refunds
Eligibility, withdrawal, return condition, damaged items and refund handling.
Returns & Refunds →Payment & security
Available payment methods, secure connection, payment-provider boundaries and refunds.
Payment & Security →Agreements & policies
Terms, pre-contract information, distance sales, privacy, cookies and all customer-facing policies.
All agreements →Use the inbox that matches your question
info@silverelle.com — general, product and partnership enquiries.
order@silverelle.com — orders, shipping, returns and refunds.