Shipping & Returns
Plain-language terms designed to make shopping with Silverelle clear and transparent.
This page is a quick overview. The detailed policies are kept on separate pages so you can read the exact section you need.
Shipping Policy
Shipping charges are calculated according to the destination and billable shipment desi configured for that country. The final method, estimated delivery window and charge are displayed at checkout before order confirmation.
Read Shipping Policy →Returns & Refunds
Read the current return window, eligibility requirements, condition expectations, defective-item process and how approved refunds are handled.
Read Returns & Refunds →International orders
Destination countries can apply customs duties, import taxes, clearance fees or local carrier charges. Unless the checkout expressly says these charges are included, they remain separate from Silverelle’s product and shipping prices.
Need help with an existing shipment?
Email order@silverelle.com or use the contact form and include your order number. Where carrier tracking exists, customer care can use the available shipment information to help investigate.